1. Introduction
Sierra Energy Solutions respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website. It complies with Sri Lanka’s Personal Data Protection Act No. 9 of 2022.
2. Data Collected
a) Personal Data We Collect:
Contact Information: When you fill out forms (e.g., inquiries, job applications), we collect your name, email, phone number, and other provided details.
Payment Details: If online transactions exist, we may collect payment information securely via a third-party service provider.
b) Automatically Collected Data:
Cookies: Data about your preferences, page views, and interactions.
Technical Data: Includes your IP address, browser type, device details, and time zone.
2. Use of Collected Information:
Customer Support: To respond to inquiries and provide requested information.
Service Improvements: Analyzing user behavior for website enhancement.
Marketing: To send newsletters, promotions, or updates if you’ve opted in.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- elementor: This cookie is used by the website’s WordPress theme. It allows the website owner to implement or change the website’s content in real-time.
- wpEmojiSettingsSupports : WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.
Functional Cookies
- trx_addons_is_retina: ThemeREX sets this cookie to determine if the user has a retina display.
5. Data Sharing and Disclosure:
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Service Providers: Your data might be shared with trusted partners for hosting, analytics, and payment processing.
- Legal Compliance: Data may be disclosed if required by law or government authorities.
6. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
7. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
8. Data Subject Rights:
Access & Correction: Request access or rectification of your personal data.
Withdraw Consent: You can opt out of marketing communications at any time.
Erase Data: Request deletion of your personal data, subject to legal or contractual obligations.
9. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Sierra energy, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
10. Policy Updates
We reserve the right to update this Privacy Policy. Any changes will be reflected on this page, with a revised “Last Updated” date.
11. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact
Email- info@sierraenergy.lk